I am also having a problem with Fit-Factory and Acai Berry. I have registered a complaint with my credit card company and with the local Consumer Affairs. I would advise everyone to contact their consumer affairs or Attorney Generals office. The more complaints registered the better chance of getting action. The address they gave my husband is Blue Sky Marketing, ATTN: Fit-Factory, 303 Park Avenue, South, New York, NY 10010. Good luck to everyone that has been taken advantage of. read full review »