I am disappointed because the response to an overcharge error was unacceptably inefficient. On Aug 26, we rented a minivan (a Chrysler) at Hertz (1094 S. Main st, Plymouth MI 48170). We took a family trip to several places. In Toronto, the back door of the vehicle would not close. We called the company and they agreed to switch us to another vehicle. So the originalminivan was towed away and we had to drive to Toronto airport to get another minivan (a Kia). We returned the vehicle Sep 2nd to the Plymouth location. Because of the... read full review »