Hertz has displayed poor service from top management to the lowest employee on the rung. Upon arriving at the PHL airport location I was greeted with the longest, slowest-moving line I have ever endured at a car rental location: one hour to get to a representative. This was only the beginning. Once I do reach an assistant I still do not immediately get assigned a car. "Try again, " I hear my rep tell the guy on the other end of her headset. As I wait, a distressed female employee behind the counter asks another employee what... read full review »