Very dissatisfied regarding a service contract. I took in my Dell computer, which had "clicked off" and wouldn't reboot. I asked for a diagnosis and options. The serviceman said it would be about 24 hours, so a day later I called. Got put on hold for over 5 minutes, hung up and called back. The same guy had simply forgotten me. He left to talk with the tech and, after several more minutes came back and said my computer had been "burning in" for 18 hours, but that nothing had shown up yet. He said it was running fine, and... read full review »