I first contacted Continental weeks before I had booked my trip because I am not familiar with traveling with a puppy on board an aircraft. The first customer service representative I spoke to did not seem familiar with the rules. I simply decided to call back and I would probably get someone else that may have more experience and or training in the procedures and the second representative seemed to know very well about it. I asked very specifically what was involved in bringing back a puppy with me from Kansas City which is where I... read full review »