I have a two year agreement with verizon to keep the same price and service. in the middle of the year while i am in the contract verizon changed my price and speed change. I called to discuss the issue after 3 days to get customer service. I am able to speak to customer rep. one time customer rep. hang up on me. second time customer rep. denied to transfer me to supervisers. 3rd time the supervise was repating the same thing again and again - loughing at me... if you have Extream HD in 2009 now in 2010 verizon renamed the product to be Ultimate HD and add $30. No HELP FROM VERIZON... read full review »