when i had my service terminated i had a credit balance on my account . it took 3 months to get a credit issued. by then i had accrued another month of "service" when in truth it had been discontinued a month before. just recieved a bill today 4 months after service was terminated saying i owed for 4 pay per views .never ever ordered ppv. supposedly showed up on the card when equipment was returned. steer clear of direct. best to go with a local provider as i have done. read full review »