My credit card was charged for shipping of an additional book that wasn't authorized. It started off the during checkout, I accidentally chose state code FM instead of FL (for Florida obviously). I figured this out not even 12 hours later, went in my account an updated. I spoke with a rep and they advised that the book will be returned to them, they would correct and resend. they advised that we can place an order for a new book, only shipping would be charged I asked at this point (here are my exact words - Thank you for your response... read full review »