Approximately 1 week ago my son (he's 10) purchased a DS video game, Madden 09'. Yesterday, 2/17/09 we attempted to return the item due to it having a "glitch" causing the game to not work properly. We had the original receipt and bag. At first I was told we had to exchange the item for the exact same item. Upon checking the game area in the Electronics Section, I found that they were out of the item. Upon returning to "Customer Service", I was then informed that my son still could not have his money back to allow him... read full review »