I ordered a Toshiba laptop online through Toshiba Direct and choose specific upgrades. One of which was a 4G memory upgrade. My bad I never checked the specs but assumed (unfortunately) that since I ordered and paid for the memory upgrade and was dealing with what I thought was a reputable company it was built properly. My laptop runs extremly slow so I called Toshiba technical support and they had me run a diagnostics program and that's when I found out the computer only has 2G of memory. I contacted customer relations since I was told... read full review »