...EVERY CUSTOMER SERVICE REP I HAVE SPOKEN WITH HAS A DIFFERENT ANSWER FOR THE SAME QUESTION...WE ARE CURRENTLY 2 MONTHS BEHIND ON OUR PAYMENTS DUE TO FINANCIAL HARDSHIP...WERE ON A REPAYMENT PLAN AND ACCRUE LATE FEES EVERY MONTH...ALSO WE NOTICED THAT OUR ESCROW IS NEGATIVE OVER 1 THOUSAND...IN THE PAST IT WAS SHORT TOO...WE IGNORED IT AND TOOK US ABOUT A YEAR TO CATCH IT UP...WE DON'T KNOW TOO MUCH INFO ON HOW THE ECROW PROCESS WORKS...THEN RECENTLY WE RECEIVED THE YEARLY PROPERTY TAX POSTCARD IN THE MAIL AND IT STATED THE VALUE OF OUR... read full review »