Best Buy's customer service is not the only thing that's a joke now. I bought a pair of skullcandy headphones from them and purchased a replacement warranty for them. Three months later, one of the buds falls off. So I go into Best Buy to replace these headphones and the customer service rep sends me off to grab a new pair. While I was gone, his supervisor had come up from where he was lurking and informed the rep that they weren't touching the replacement on the buds because clearly, since the other bud was still intact, there... read full review »