I originally purchased the Samsung Moment which I thoroughly enjoyed. Then it started acting up and I was sent three replacements to no avail. I was told that they were going to get me another phone because the Moment was so problematic. I went to the store and was told to pick between two phones- neither of which I cared for but I picked the Hero because basically now I either take one or don't have an operating phone. I was then told he was ordering the phone and to bring all of the original pieces; instruction booklet, charger, box... read full review »