I have had an I Roast2 for about two years. recently it stopped working and i called Hearthware Home Products. they told me that it was out of warranty. i said i knew that. i was then told that unfortunately they did not have and parts in stock and she did not know when they would get parts but i could order them and they would ship them when they came in. i asked when that would be and she did not know... essentially she suggested that i buy another unit. I WILL! but it *** sure won't be a Hearthware Home Products unit. BEWARE! this company does not stand behind their products! read full review »