I don't know if it is possible for HP customer service to get any worse that this! In December 2007, my HP Pavilion laptop started having problems. In short, the AC adapter would no longer charge the battery unless you jiggled it a lot, and even then it would not work most of the time. I was in danger of having a computer that wouldn't power on, so I decided to call HP. Upon calling HP Customer Service, I was told that my computer was not under warranty, even though we had purchased 3-year extended warranty. "Ryan", who... read full review »