I purchased a T-Mobile phone and, of course, the two year contract. I asked for the insurance also. 3 days later, my phone dropped out of my briefcase, into a puddle and never worked again. I went to the T-Mobile store in Ocoee and was told that there was no insurance and I would need purchase a new phone, at full retail. I was quite upset but, I did. My phone has never gotten satisfactory service, lots of dropped calls, garbled calls etc. I have called customer service three times. With no response, I went to the Ocoee staore again, and they... read full review »