I have complained via voice message to East Coast Mac at 1-888-545-9115 and also email to [email protected] Also filed a complaint at www.peopleclaim.com, see attachment. Here is copy from Amazon.com Thanks for your order, Sumana Murthy! Want to manage your order online? If you need to check the status of your order or make changes, please visit our home page at Amazon.com and click on Your Account at the top of any page. Purchasing Information: E-mail Address: [email protected] Billing Address: Sumana... read full review »