I sent a sum of Chf 1237 (approximately USD $1260) from Switzerland, where I live, to my relative in Bamako, Mali in July 2009. The money never reached its intended recipient. There began my nightmarish experience with Western Union, one that has been dragging on for more than a year. Western Union argued that the recipient had been identified by the person at the counter through a piece of identity which was validated with the photograph of the bearer. I have sent Western Union all the necessary evidence pointing to the contrary (for... read full review »