Mr. Bruce Johnson, President and CEO Sears Corporate Offices 3333 Beverly Road Hoffman Estates, IL 60179 Dear Mr. Johnson: Several weeks ago I called and asked for a service rep to come and determine the problem with my washing machine. Four days later he came. Based on what I told him, he diagnosed the problem and also cleaned by dryer. I paid over $300 to him via credit card, and we scheduled a day a little over a week later because that was when I could be at home from work. The part was ordered and arrived in four day... read full review »