I purchased some "black" Lanvin flats from this website. When they arrived they were NAVY. When I contacted the "customer service" department they said I could exchange them, but would not give ANY address information re: where to send the exchange (the return address label on the original package was in CHINESE). I made NUMEROUS attempts to e-mail them, tried the "toll free" international number (which is not in service), and even tried the rarely functioning "online chat" to get this resolved. I finally got a... read full review »