5th year with our Carlton pool. Multiple crack repairs, complete jackhammer repair last year with hydraulic cement and replaster. This year told we have to completely replace it due to original concrete recipe issues. Now arguing with them on when/how they will fix. They'll say anything to your face (when you can get them to respond) but likely to do something much less. Wish me luck - they said they would take it out in September and its late October. Customer service is virtually non existent, and this story doesn't include all the other issues in installation, contracting, etc we endured. read full review »