On 10 December, Sears serviced our washing machine. After paying $70.86 for a new pump, we were charged another $141.00 (+ $11.63 tax) for labor. This labor took 20 minutes to perform, which means that you are charging us $423 per hour! You sent out a technician; not a lawyer! This is OUTRAGEOUS!!! If you reduce the labor from $141.00 to $41.00, you will still be charging us $123.00 per hour for labor, which should be more than enough! I have already heard the excuse that you donâ��t charge by the hour; I donâ��t care... read full review »