Purchased $5000.00 couch it broke within the first month and they will not fix it says it is NOT a manufactures warranty item. The problem is the mechanism for the recliner is bent, they say this happened because we sat on the couch, the arm rest fell into the couch they said that was cause we put our arms on the rest to hard or someone sat on it. The padding is falling off the recliner. they said the "dog or cat did that" They refuse to accept any responsiblity and say its my problem. They will not honor the warranty. read full review »