If you make a mistake on your order or want to change something (like the delivery address) you have to wait for them to confirm the order and then try cancelling it and re-ordering- except it may be too late as it's already on its way by then. You can't email them so have to phone (and be kept hanging on whilst they drivel through all the options) and then the staff can't help you anyway. It's unbelievably bad! read full review »