Could not get connected, in-flight service did not help - was a complete hassle and I still can't get a refund. was just a big headache, would not recommend, the technology just isnt there, and if it is, it's not with Row44. had a different wifi service on Alaska airlines and it worked fine, this was just a pain in the ass all the way through. should have just read a book instead of fighting with the internet all day read full review »