I just recently purchased a brand new England Stove model: 25-EPI and had it installed by a professional, certified installer who also happens to be a firefighter! After installation he could not get the fire to ignite. He suggested I call the manufacture and here is where the story begins. I am a young individual however the individual on the customer service side did not realize I suffered a stroke. I was instructed I needed to PULL the insert out from the fireplace. I said you have to be kidding me, and he insisted that I try to move the... read full review »