I purchased a 5 year warranty for a couch I purchased at the Roomstore. I called to file a claim for a stain on my couch. I did not know what the stain was and they denied my claim because I did not know where it came from. There is nothing in the warranty paperwork that says the claim has to be known. I called weeks later in order to file stains on my couch from a party we had on the weekend and they denied my claim again due to "build up". They told me that I can dispute the claim by sending an email. I sent an email and no... read full review »