Pulled some public records copies for them since I knew their owners for over a decade. Paid the cost of the record copies out of my pocket. Sent them the copies at my cost as well. This was in November of '08. Since then, they refused to reimburse me until mid-Feb. of '09 and when I sent them a follow-up late notice with a 10% penalty to cover 4 months of non-payment they balked at the fee and told me that they would not use my (free) "services" again as I would not provide them with a w-9 form for a cost that was their... read full review »