We purchased one of their new 2010 models as we live in the country. The box came a week later and the power box was smashed on the end when we opened the package. I contacted them the same day we received the package and they issued an RMA that we had to pay to send back the broken part and we would have to wait another 2 weeks for. We decided to keep the antenna rather than send it all back as all that was wrong was the power box so we attempted to assemble the antenna and the screws to put the wings on the tail of the antenna were too... read full review »