I purchased a Samsung front loading washing machine and dryer from Sears on 5/28/09. When the machine was delivered, the installers retained the shipping bolts that are part of my purchase. I confirmed with Sear Customer Solutions that this is a standard policy of theirs. In the Samsung manual on page 9 it clearly states to "Keep the shipping bolts and spacers for later use." This clearly indicates that this is part of what I purchased. Furthermore, nothing on the Sears receipts indicates this policy, and no where did I sign anything... read full review »