I have an Altima grill that I have owned for a few years. It was first delivered without the correct parts and could not be used at all for several weeks. I contacted the customer service several times before the 'correct' parts were shipped. The first set of parts only fixed a portion of the problems and revealed some others. As I started to address the new problems it became obvious that the staff at Sureheat do not know what they are doing. I tried to ask very specific questions regarding how and why some of the parts were not... read full review »