I was looking for a specific brand of shampoo and conditioner that is not available here in Ontario, Canada so i decided to look for it online ...thats how i ended up on the Spiral Haircase Website, and what a mistake!! I placed the order about a month ago. I realized afterwards that their phone number is disconnected. They did not respond to my inquiries until 2 weeks later then they sent me an email saying that the order has been processed and when I tried tracking the UPS number that they gave me, it said that they have not received the goods to be shipped. Either Spiral HairCase is a total scam or they are super incompetent. read full review »