I have both a Bosch and Whirlpool Fridge. Both are under warranty. My first service appointment was cancelled on the day of service after we had waited the entire length of time (10-2pm, 4 hour, business day window). Rediculous. Sears should consider paying to miss an apointment so there will be immediate financial disincentive (easy metric to track) as opposed to folks just deciding not to purchase stuff in the future (difficuly metric). After I complained, the second appointment was made with "note from corporate" saying... read full review »