After waiting the four hour window for a dishwasher repair tech to arrive. I called and had to ask for a supervisor before I got the answer I wanted. The tech called me and said he was 30 minutes away. 1 hour later he showed up and sat talking on his cell in the van. After 10 minutes I tapped his van window and asked him how much longer he would be - he told be he didn't know he was busy on the telephone. I canceled the order and found a reliable company. Never again would I call Sears and it is my sincere hope that with the bad economy we finally get rid of this company. read full review »