After sending three messages to WaterBoss's on-line help department and not receiving a reply to any of them, I called their technical service people today because my new water softener exhibited a problem yesterday. This problem was not related to the original problem that I tried to contact them about. What I experienced when I called WaterBoss technical support was a nightmare. I called because the Delayed mode does not work as described in the manual. Because of that, the softener can regenerate at any time of the day or night and... read full review »