My account was transfer from Chase Bank to IBM Lender Business Process Services this year. I went from Bad to worst as far as customer service and overall treatment receive. When my mortgage was with Chase, I was in the middle of a Loan Mod. These people were just a nightmare to deal with. When I learn of the transfer, I was initially hopeful that I would encounter a better system and process. Not the case. Immediately coming to IBM they informed me that the process or stage that I was involved with Chase was not valid anymore. I needed to... read full review »