I have been a USAA full service customer for over 20 years. 20 years of great service, but this last experience trumps every year of previously good track record. My car was stolen from the parking lot of a mall. I reported the theft to USAA and was told that my claim would be resolved if the vehicle was not found in 2 weeks. After 2 weeks and 3 days I called not having heard anything from USAA. They told me that they started an investigation, which lasted over 90 days and resulted in the sale of my vehicle by the tow lot that recovered the... read full review »