I ordered a mattress for my ailing father... but the mattress could not be deliver because the elevator was not working in the building..he lives on 18th floor...Many problems with my dad's health so i just wanted to cancelled order...I never recieved matress and they would not give me refund just... how its not there fault my father has problems...but I told them I never recieved the merchandise so.. I am entitled to refund. How can they keep my money and the merchandise????????? read full review »