This has been the worst customer service experience I have ever endured. Our XboxLive account was suspended for an autodraft that was not authorized. I just completed my 3rd phone call to the "service" line after being assured 2 weeks ago that the situation was resolved. 2 1/2 hours later I was informed by the 6th person I told my entire story to that there was absolutely nothing they could do to resolve the issue until I paid the balance they said was due. I spoke to the highest person that I could and he basically said this problem... read full review »