I noticed an "Online Banking Fee" of 9.95 on my monthly statement. In May of 2008, I personally went to my bank branch and spoke to a teller. She said she would have it removed immediately and cancel whatever service it was - she didn't know what it might be from the label. I supposedly had a free account, as I had direct deposit paychecks every month. Unsurprisingly, nothing changed. Due to some life upheaval I did not notice that the fees were still occuring every month. Finally, I wrote a letter in 6/2010 explaning the... read full review »