I am in the process of refinancing with another bank. Suntrust would not work with me on a refinance and I found a lower interest rate. On my latest mortgage payment bill for 12/1/10, there is a $20.00 charge listed simply as a fee. No explanation, not a late fee, just fee. I called customer service and found it is a $20.00 charge for my new bank asking for a pay off on 10/4/10. Just irritates me that there is no explanation. The customer service rep explained that they notified my new bank at the time of the call and that is just great, but... read full review »