I had a Senior fare reservation on Southwest Airlines from Burbank to Manchester, NH last month. I called customer service for an upgrade to Business Select because on the flight out, I had to travel between terminals at Las Vegas and my aging hips couldn't make it walking from one terminal to another. The agent sold me an upgrade, which was supposed to guarantee me priority seating for $200. When it came time to board, the agents had just initiated boarding of the handicapped passengers, but they had not yet been seated... read full review »