Canceled broadband service in 9/28/10, had already been billed for October via automatic payment from credit card. Was told I would receive a refund for October. Did not receive refund, email customer service no response. Called customer service (the ONLY way you can cancel your service) and was told that the service was NOT canceled on the 28th of September because I terminated the call too soon. Billed for 2 more months and they acknowledge the request to cancel in Sept but state no refund is due because the call terminated too early... read full review »