I have had Tmobile since 2005 and have never seen such horrible customer service in my life. EVERY time I call - there is a 2 hour wait, which is time I dont have. I had to hear the same damn music and the message that they are the best in customer service from JD Powers and Associates. I have never given my opinion to this company - so where are they getting their information? I have had a HTC HD2 since the month of May and have had to have 4 replacement phones - meanwhile having to call this customer service 2 hour wait time each time. The... read full review »