I called tech support at 6:11pm (PST) because my wireless router was not working. They had to transfer me to "wireless" tech support. There I was told that they were experiencing a high volume of calls, took my phone number and would call me in 10-15 minutes. I got a courtesy call at 8:09pm (PST), almost two hours later. This wasn't a call to help me, it was a call to see if my problem was resolved. No, it wasn't. No one ever called me back to fix it! I asked where she was calling from? It was no surprise to me when she said... read full review »