On 9/13/06, I originally took my car in for minor, mostly cosmetic repairs. When I picked my car up on 10/31/06, I discovered a new gash on the right side of the car, which had been carelessly dabbed with touch up paint. When I pointed this out to Brian, instead of acknowledging and apologizing for the damage he proceeded to walk around my car and point out all of its' flaws- the message was, if I already had some door dings (my car is a 1995 model) why should I care about the gash? He implied that I was being unreasonable by asking them... read full review »