Ever since Chase sold my mortgage loan account to IBM Lender Business Process Services, Inc. (IBM LBPS) in July 2010, I am having to spend countless hours on the phone to straighten out their screw ups of my mortgage account. IBM LBPS customer service is practicing unduly harassment at best and at worst committing consumer fraud, by mistreating and forcing me to repeatedly give irrelevant personal data and listen to lengthy propaganda (recorded and then by the live agent)of how "great" LBPS is as a company and what it does and doe... read full review »