It's not even Thanksgiving yet, but the lines are 15 minutes long at Borders. This is for 10 people and 3 cashiers, and why? Because the policy at Borders is apparently not to ring up your purchase and go on to the next customer. No, the policy is to ask "Do you have a Borders card? Would you like one?" and spend 5 minutes per customer selling the advantages (ha!) and gathering information... There's some other program too, a card on top of a card, which takes another 5 minutes... I finally got to the front of the line... read full review »