We have had DIRECTV for a while now, got behind on bills and we were disconnected. My husband had spoken to representatives multiple times and they disconnected us anyway. The representatives do not document calls; they are rude and rarely understand/speak English. We have been on hold more than we actually speak to anyone. When we get no where with a representative, we ask for a supervisor only to be put on hold again, then when THEY are done talking to you or listening, they ACCIDENTLY hang up on you, and then you have to start from the... read full review »