Mother age 88 placed in Nursing home in Sept 08. All phone service, was cancelled. Home empty. Feb 09 get bill from Verizon with ESBI billing my mother for $15 for internet service. Called Verizon..asked how a bill can be placed on a CLOSED ACCOUNT. Was told FCC allows them to do this. When I told them mother was in nursing home and never had a computer, it was agreed they would credit the account. This was Feb 2. 2009. One week later, because Verizon was given permission to "electronically bill" my mother..they then blatantly removed... read full review »